Terms and Conditions
Our hair is Virgin hair and comes from an actual person. We deal with many different textures and patterns, so each and every bundle may not match exactly. Nevertheless, we always do our best to match our hair as perfectly as possible. We strive toward perfection and work to deliver the best product and results. All purchases are final if not returned as stated in our return policy below.
RETURN AND EXCHANGE POLICY
We inspect all of our products and guarantee our entire product line is of the highest quality at the time of shipment. Please notify Total Image Hair immediately after receiving your shipment if your order arrived damaged or defective.
Defective or damaged items may be exchanged for the same or equivalent product only. You will be required to return damaged merchandise so that we are able to inspect the item and send you a replacement immediately. Refunds are NOT issued for any product damaged by the customers' misuse, misapplication or use of any chemical product which alters the natural state of the hair, such as dying, perming, etc. These items will be void of any warranty expressed or implied.
All returns must be in new condition, not worn or altered, all seals must be intact with original package. We accept exchanges within 10 days of receiving your order. All exchanges or product returns of non-defective items are subject to a 20% restocking fee.
All merchandise must be sent by UPS or USPS insured to the following address:
19529 Ventura Blvd
Tarzana, CA 91364
TotalImageHair.com is not responsible for advising our customers on their purchases on our website or any affiliates websites in regards to recommendations on LENGTHS, COLORS, TEXTURES , SIDE EFFECTS or MEDICAL CONDITIONS and any and all other claims or malfunctions in relation to our products.
A "user" is someone who accesses, browses, crawls, scrapes, or in any way uses the Site. The terms "you" and "your" refer to you, as a user of the Site. The terms "we", "us", "our", and " TotalImageHair " refer to TotalImageHair.com
Though we exercise all due caution to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site. This includes, but is not limited to, any defense to any claim in which TotalImageHair.com is a defendant, to assist in any investigations by law enforcement agencies, or violations of any TotalImageHair.com policy.
While TotalImageHair.com exercises all due caution to protect your privacy, TotalImageHair.com will not be held responsible for parties who attempt to illegally access our web site and intercept or access transmissions or private communications.
Aggregate Information (non-personally identifiable)
While TotalImageHair.com will not rent, sell or share your information in general, there are certain instances when your information may be used.
TotalImageHair.com does share aggregated demographic information and in some cases your e-mail address with others.
Notification of Changes
If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection, users will be notified via e-mail. Users will then be presented with a choice as to whether or not we become authorized to use their information in this different way. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases where we post a notice we will also email users (who have opted to receive communications from TotalImageHair.com), notifying them of the changes in our privacy practices.