FAQ

Total Image Hair Extensions Quality

Q: What is the difference between Brazilian Virgin Hair, Peruvian Virgin Hair, Malaysian Virgin Hair and Indian Virgin Hair?

A: The differences are most apparent in the hair's reaction to water, heat or air drying. For longer lasting curls on any of the hair, it is recommended to roller set hair with a hair setting lotion.

Indian Hair - Indian hair tends to dry into a beautiful wave which ranges from a slight wave to very wavy, although it straightens and curls very easily. 

Malaysian Hair - Malaysian hair at first can appear excessively shiny, but after the first 2 or 3 washes the shine lessens considerably to take on a more natural appearance. Curls will not loosen or drop with time, but maintain their form for the entire day. No product is required to maintain the curl. Malaysian hair is also softer and silkier in texture than Indian hair.

Brazilian Hair - Brazilian hair is silkier and shinier in texture than Indian hair. The Straight textures are not bone straight, but tend to curl beautifully at the ends. This hair holds curls very well and tends to hold curls longer than Indian Hair.

Peruvian Hair - Peruvian hair is a little coarser and thicker in texture than Indian or Brazilian hair. It blends well with normal African-American relaxed hair textures and medium Caucasian hair textures. The curly texture becomes curlier when wet or washed.

Q. How long does Total Image Hair last?

A: This hair can last for a very long time depending on how you maintain it. Treat it like your own hair and take very good care of it for it to last longer.

Q: Why are my hair extensions getting tangled?

A: Your hair extensions can tangle due to dryness, oil & dirt build-up, salt water, chlorine and not combing (wide tooth comb) out your hair daily. Make sure to wash & condition your hair at least once a week. Consult your stylist for more help.

Q: Why don't the colors of hair extensions look exactly like the photos shown?

A: Computer monitors have different displays, therefore there may be a slight difference in color. Please consult with your hairdresser for specific color codes.

Q: What are the differences between human hair and synthetic hair?

A: Human hair comes from an actual person and has natural protein. Human hair may also have a few gray hairs, but it is normal and not a quality issue.

Care and Usage

Q: Can Total Image Hair be straightened, curled?

A: Treat the hair as if it is your own. You may use a flat iron/straightener or curling iron on Total Image Hair Extensions.  But, never use hot tools too often, as you could dry the hair and it will not last as long.

Q: Can I dye Total Image Hair?

A: Yes, the hair can be colored. As a general rule, it is easier to darken the hair than to lighten the hair. We highly recommend having your hairdresser dye the extensions for the best results. Coloring them yourself poses a high risk of not achieving the shade desired. If you cannot get to a salon, always use a good quality hair dye and test a small sample first.

Q: Can I wash & blow dry Total Image Hair?

A: You can wash them as you would your own hair with shampoo and conditioner. We also recommend using a hair treatment on your extensions every few weeks, since the hair is not attached to your scalp, a hair treatment will provide the oils needed. The extensions can also be blow-dried on a low setting, but it is not recommended to do this too often. It is best to let your hair extensions dry naturally after washing them.

Q: How many packs of Total Image Hair should I purchase?

A: Normally 3 packs are enough for a full head, at most 5 packs. You can always use the leftover hair later. If you are using hair over 18" long, you might need to add an additional pack.

Q: What type of hair care products should I use on Total Image Hair?

A: Treat this hair just as if it was your own hair. Use good quality shampoo and conditioning products. Conditioning your hair is very important to keep it soft and manageable, so use leave-in conditioners. You may also use products like gel and hair spray to keep the curls in place, but make sure to wash your hair and not leave in these products in for a long time.

Recommended shampoos and conditioners: Pantene PROV for treatment and Olive Oil Hair Polisher for every day use.

Orders and Shipping

Q: How do I pay for my order?

A: We accept Visa, MasterCard, Discover and American Express credit card payments. We can also accept Western Union or Bank transfers if you don't have a credit card, please contact us for the payment information after you decide on your order.

Q: How do I know my credit card information is safe? 

All Total Image Hair transactions are protected with the latest 128 bit encryption, preventing unauthorized gathering of your credit card data and payment information. 

Q: I purchased a product on your website, but now it is a different price.  Will you refund the difference?

A: As an online business, we act quickly to adjust our pricing in response to trends, stock and demand. It's our general view not to refund the difference.

Q: How long does it take to process an order?

A: Your order will ship within 2 to 4 Business days (Monday – Friday) after purchase, regardless of the shipping option chosen.

Q: Do you guarantee delivery time?

A: We cannot guarantee the exact time of delivery. We suggest placing orders at least 4 days in advance to provide sufficient time for shipping.

Q: Are there any hidden charges added to my order?

A: The final amount you will pay is the price of the product, plus shipping. Sometimes, due to the exchange rate of currency on International orders, when the payment is finally cleared through the bank, the total amount will be slightly different. It's normally less than 0.5% of the total price.

Q: What if my order delivery was delayed?

A: Total Image Hair strives to make sure you receive your order on time. Shipping delays may occur due to Holidays, natural disasters, or carrier delays. Please keep in mind Holidays do not count as a Business day and should be considered when calculating shipping times.

Return and Exchange Policy

We inspect all of our products and guarantee our entire product line is of the highest quality at the time of shipment. Please notify Total Image Hair immediately after receiving your shipment if your order arrived damaged or defective.

Defective or damaged items may be exchanged for the same or equivalent product only. You will be required to return damaged merchandise so that we are able to inspect the item and send you a replacement immediately. Refunds are NOT issued for any product damaged by the customers' misuse, misapplication or use of any chemical product which alters the natural state of the hair, such as dying, perming, etc. These items will be void of any warranty expressed or implied.

All returns must be in new condition, not worn or altered, all seals must be intact with original package. We accept exchanges within 10 days of receiving your order. All exchanges or product returns of non-defective items are subject to a 20% restocking fee. 

All merchandise must be sent by UPS or USPS insured to the following address:

19529 Ventura Blvd
Tarzana, CA 91364