Please contact us before returning items at
E-Mail: firstname.lastname@example.org Tel.1-818-776-0026 (9am - 6pm Mon-Fri (PST). United States)
• Discontinued items, Clearance items, Special sale items, Special Orders, Magazine, Video, DVD, foam heads and mannequins.
• Any product that exhibits physical damage. Any hair that is burned or missing hair pieces. Any hair that is missing the outside packaging.
General Return Policy and Exchanges
All requests for a return or exchange must be made within 7 days of delivery. All items authorized for a return or an exchange must be received at our main office within 10 days from the authorization date. Any refusal of a delivery will be regarded as a return and will not be eligible for an exchange.
ALL returning merchandise must be in its original sell-able condition with the original packaging, including all of its contents. Otherwise, your return will not qualify for a refund. You are also responsible for the costs associated with return shipping. Authorized exchanges will be shipped at your own expense.
Because of hygienic reasons, wig returns will be accepted only if wig was not worn. If the wig is not in new condition (does not have style tag on, has chemical or perfume sprayed, etc), we will not be able to issue a refund or exchange.
You must ship the items back to us via UPS Ground, US Postal Service Priority Mail or US Postal Service Parcel Post.
We will not refund shipping and handling charges associated with returns and exchanges. If you are located outside the U.S., you are responsible for any taxes, duties and processing fees incurred as a result of returning or refusing package acceptance.
By requesting an exchange, you agree to be responsible for any fees incurred by us to process that exchange. All exchanges and returns will be considered final transactions. We will not be responsible for issuing a refund if we do not hear from you within 30 days after the items have been returned.
*Undeliverable & Refused Packages*
Orders returned to us without advance authorization from totalimagehair.com (i.e. unauthorized returns, refused packages, incorrect address, etc.) will be treated as returns.
Return of Free Shipped Items
If you return any items from an order that received FREE SHIPPING, COUPONS, or DISCOUNTS the return will not be eligible for FREE SHIPPING or additional COUPONS and DISCOUNTS.
Restocking fees vary depending on the cost of the item(s):
20% On all items that costs between $0.01 to $49.99
15% On all items that costs between $50 to $99.99
10% On all items that is over $100